PRIVACY POLICY

A legal disclaimer

The Piano Palace is committed to protecting your privacy. This policy explains how we collect, use and store personal information in accordance with the Australian Privacy Policy Pr

What We Collect

We may collect the following types of personal information:

Student and parent/guardian names
Contact details (email, phone, address)
Date of birth and age of students
Medical or learning information relevant to lessons
Payment and enrolment information
Photos or videos (with consent)

Why We Collect It

We collect this information to:

Manage lesson scheduling and enrolments
Communicate with families
Provide tailored teaching and care
Send invoices and track payments
Share student progress, updates, and studio news
Promote the studio (only with consent for photos/videos)

How We Store & Protect Your Data

Personal information is stored securely in password-protected systems.
Only authorised studio staff have access to student records.
Paper forms (if used) are stored in a locked location.
We take all reasonable steps to protect your data from loss, misuse, or unauthorised access.

Media & Consent

Photos and videos may occasionally be taken during lessons or events to celebrate student progress and promote out programs. These are only used with prior written consent. You may opt out at any time by contacting us directly.

Disclosure

We will never sell or share your personal information with third parties unless:

Required by law
You provide written consent
It's necessary for providing a service (e.g. processing payments)

Access & Corrections

You may request to access or update your personal information at any time by contacting us at:

Email: hello@thepianopalaceacademy.com

Phone: 0490 761 424

Changes to This Policy

This policy may be updated occasionally to reflect changes in the law or our studio operations. The latest version will always be available on our website.